Here you'll find brief answers to some common questions. For detailed information about our policies, please read our Terms & Conditions. Still have questions? Feel free to contact us directly and ask away!
Do I need to book my tour in advance?
Yes, please do, to make sure we can accommodate you! At least 24 hours advance notice is ideal, so we can ensure that a guide is available and the galleries we work with will be open and waiting for us.
For custom tours, we recommend submitting your request at least a week before your requested tour date.
Do you offer tours every day?
Currently, we offer group tours on Fridays and Saturdays.
The tour of your choice may be available as a private tour on another day for an additional fee, or, you may be able to book a custom tour at the time of your choosing. Please inquire about private tour availability by contacting us directly. If you're interested in a custom tour, you may fill out the form on this page.
Please note that in general, tours are unavailable on Sundays and Mondays due to gallery closures, but we may be able to figure something out for you if you really want a tour on one of those days.
Do you offer private tours?
Yes, we do!
We can make any of our standard tours (Canyon Road Quickie, Discover Downtown, A Matter of Taste) private for an additional fee. The perk of a private tour is that you can schedule the tour at a time of your choosing, subject to availability.
What is the difference between private and custom tours?
You can make any of our standard tours a private experience by paying an additional fee. In this case, we follow our standard route for these tours. We may be able to incorporate a low level of customization by, for example, swapping one gallery for another that might be of greater interest to your group. It's best to let us know about any special interests ahead of time. Making changes to the route at the time of the tour can be difficult.
Custom tours are a little different. In this case, you tell us what you'd like to see, what you'd like to do, if you have any special requests or interests. Then, we'll create a custom tour route that incorporates your custom requests. Custom tours are, by default, private. They're created specifically for you or your group!
The main difference is that standard tours are more or less planned routes, while custom tours are created from scratch, based on what your group wants to do.
Typically, people are very happy with our standard tours. Those who book custom tours tend to have a more specific idea of how they want to spend their time, or they have special requests or needs to accommodate.
What if I am a solo traveler? Do you require a minimum for tours?
We do require a minimum for most of our tours.
If you are a solo traveler and choose to pay the minimum, you will be getting a private, two-hour tour for less than what a typical private tour would cost. We definitely do not want to exclude solo travelers and thus have tried to make our minimum reasonable. If the price is too steep, perhaps see if another guest at your hotel would be interested in joining you, and split the cost! You could also contact us about scheduling a shorter custom tour.
How do I book a tour?
You can book a tour online, immediately, by visiting our online booking calendar. Payments are processed safely and securely through FareHarbor/Stripe.
For private tours, please contact us and indicate your preferred tour and tour date and time. We'll get back to you shortly with availability. A credit card is required to hold your reservation – we may collect those details from you directly over the phone, or, we may send you a link to a private online listing so that you can book the tour yourself.
Please note that all tours booked online or through us directly are subject to our Terms & Conditions.
Is it customary to tip the guide?
Gratuity is not included in the price of the tour unless otherwise stated. If you enjoyed the tour, a tip for your guide is both customary and greatly appreciated. In the United States, it is customary to tip your guide 10-20% of the price of the tour.
I'm into art, but my parent/sibling/significant other/travel buddy isn't. Any suggestions?
Bring 'em along! We're all about helping people to connect with and get excited about art. While our tours are focused on art, they aren't only about art – they're also about us and our personal responses to it. Chances are, even if your companion is ambivalent about art, he or she will enjoy talking about it with you and maybe even discovering something new.
Our Quickie tour is a great introduction to Canyon Road and a small selection of its galleries, so it won't wear anyone out. And our Matter of Taste tour is a perfect opportunity to discuss what attracts us (or doesn't) to particular works of art. If that isn't enticing enough, perhaps a unique chocolate elixir might tempt your friend?
Are your tours intended for locals, too?
Absolutely. We might visit a gallery or exhibition you haven't seen before, or you might experience an old favorite in a new way. As a local herself put it, "I had a preconceived notion about galleries on Canyon Road and about tours in general. Elaine blew all of those up and then some! She took us to some amazing (unknown to me) spaces, asked us to engage with the art in a totally new way, and inspired me to reimagine this district I have known for 20+ years but clearly never really knew."
Locals love our tours, and we love having locals join us!
Are your tours kid friendly?
We love working with children of all ages! Our standard tours, like Canyon Road Quickie and A Matter of Taste are designed for participants 10 years of age and older. If you have younger children, please consider booking our Kid-Friendly Canyon Road tour or a customized tour.
What should I wear?
Whatever you're most comfortable in! You'll be walking and standing for up to 2 hours, but none of our tours are exhausting or strenuous. Think "casual stroll" attire. That said, Santa Fe's weather can be unpredictable, so please check the weather report before your tour and dress accordingly. On hot days, for example, you might want to bring a bottle of water and a hat. On cold days, bundle up!
What is your cancellation policy?
Due to the nature of our tours, we have to prepare for each one, and we sometimes need to make arrangements with the galleries beforehand. For this reason, we do require advance notice of cancellation.
Unless otherwise noted or agreed upon, our cancellation policy is as follows:
Bookings cancelled up to 72 hours before the tour start time will receive a full refund.
Bookings cancelled 72-48 hours before the tour start time will receive a 50% refund.
Bookings cancelled less than 48 hours before the tour start time will not receive a refund.
Our cancellation policy for custom tours and groups of more than 15 participants is as follows:
Bookings cancelled up to 30 days before the tour date will receive a full refund.
Bookings cancelled 30-14 days before the tour will receive a 90% refund.
Bookings cancelled 14-7 days before the tour will receive a 50% refund.
Bookings cancelled less than 7 days before the tour date will not receive a refund.
Our cancellation policy for custom tours and large groups requires more notice because of the extra preparation and planning required. Thank you for understanding.
Do you cancel tours due to rain or snow?
Because a large portion of our tours take place inside galleries and museums, we typically do not cancel tours due to light rain or snow – so please dress accordingly.
If, however, we expect extreme weather conditions that call for cancellation (yes, we do get quite a bit of snow, ice, and even hail in New Mexico!), we will notify you via email and give you the option to reschedule or receive a refund.