FAQ

  • Yes, please do, to make sure we can accommodate you!

    For private and custom tours, we recommend submitting your request at least two weeks before your requested tour date, if possible.

  • Currently, we offer tours Wednesday through Saturday.

    If you would like to schedule a tour on a Tuesday, please contact us directly.

    Due to gallery schedules, we generally do not offer tours on Sundays and Mondays.

  • Due to the nature of our tours, we have to prepare for each one, and we sometimes need to make arrangements with the galleries beforehand. For this reason, we require advance notice of cancellation. Our cancellation policy for custom tours, private tours, and large groups requires more notice because of the extra preparation and planning required. Thank you for understanding.

    Unless otherwise noted or agreed upon, our cancellation policy for public group tours is as follows:

    Bookings cancelled up to 72 hours before the tour start will receive a full refund.

    For custom and private tours, unless otherwise stated:

    Bookings cancelled up to 30 days before the tour date will receive a full refund, 29-15 days before the tour 75% refund; 14-7 days before the tour 50% refund; less than 7 days before the tour date no refund.

    Depending on the method of payment, refunds may be subject to a processing fee.

  • Because a large portion of our tours take place inside galleries and museums, we typically do not cancel tours due to rain or snow, so please dress accordingly.

    If, however, we experience extreme weather conditions that call for cancellation, we will notify you by text message before the tour and give you the option to reschedule or receive a refund.

  • Yes, we do! Public tours are more economical. Private tours are private just for your group. Subject to availability, we can schedule a private tour on a day and time of your choosing.

    For details and private tour pricing, please visit the webpage for the tour you’re interested in.

  • Private tours are just for your group. While a private tour follows a standard route, you can request that your tour start at a specific time.

    Custom tours are a little different. In this case, you tell us what you'd like to see, what you'd like to do, if you have any special requests or interests. Then, we'll create a custom tour route that incorporates your custom requests. Custom tours are, by default, private. They're created specifically for you or your group!

    The main difference is that standard tours are more or less pre-planned routes that we create, while custom tours are created from scratch, based on what your group wants to do.

    Typically, people are very happy with our standard tours. Those who book custom tours tend to have a more specific idea of how they want to spend their time, or they have special requests or needs to accommodate.

    If a custom tour is requested, we may need to request an up-front customization fee that will apply to the price of your tour when booked.

  • We do require a minimum for our public tours. If we have not reached the minimum required to run the tour 24 hours before the tour start time, we will contact you to see if you’d like to pay the difference (and get a private tour for less than what a private tour would typically cost) or cancel.

  • Gratuity is not included in the price of the tour unless otherwise stated. If you enjoyed the tour, a tip for your guide is both customary and greatly appreciated.

    In the United States, it is customary to tip your guide 10-20% of the price of the tour.

  • Bring 'em along! We're all about helping people to connect with and get excited about art. While our tours are focused on art, they aren't only about art—they're also about you and your personal responses to it, as well as local history, architecture, and culture.

    Chances are, even if your companion is ambivalent about art, he or she will enjoy talking about it with you and maybe even discovering something new.

  • Absolutely. We might visit a gallery or exhibition you haven't seen before, or you might experience an old favorite in a new way.

    As a local herself put it, "I had a preconceived notion about galleries on Canyon Road and about tours in general. Santa Fe Art Tours blew all of those up and then some! SFAT took us to some amazing (unknown to me) spaces, asked us to engage with the art in a totally new way, and inspired me to reimagine this district I have known for 20+ years but clearly never really knew."

    Locals love our tours, and we love having locals join us!

  • We love kids! Generally, our tours are designed for participants 10 years of age and older.

    If you have younger children, please contact us to inquire about a customized tour.

  • Whatever you're most comfortable in!

    You'll be walking and standing for up to 2 hours, but none of our tours are exhausting or strenuous. Think "casual stroll" attire.

    That said, Santa Fe's weather can be unpredictable, so please check the weather report before your tour and dress accordingly. On hot days, for example, you might want to bring a bottle of water and a hat. On cold days, bundle up!

  • Due to the nature of production, we cannot offer refunds or exchanges for items ordered from our shop. However, if your item arrives misprinted/damaged/defective, please send an email and a photo or photos of the defective item to info@santafearttours.com within 7 days of receiving your order. If you experience other issues with your order, please contact us.