FAQ

Here you'll find brief answers to some common questions. For detailed information about our policies, please read our Terms & Conditions. Still have questions? Feel free to contact us directly and ask away!

 

Do I need to book my tour in advance?

Yes, please do, to make sure we can accommodate you! At least 24 hours advance notice is ideal, so we can ensure that a guide is available and the galleries we work with will be open and waiting for us. 

 

Do you offer tours every day?

Not yet! Currently, we offer group tours on Thursdays, Fridays, and Saturdays. Please inquire about private tour availability by contacting us directly.

Please note that in general, tours are unavailable on Sundays and Mondays due to gallery closures, but we may be able to figure something out for you if you really want a tour on one of those days.

 

How do I book a tour?

You can book a tour online, immediately, by visiting our online booking calendar. Payments are processed safely and securely through FareHarbor/Stripe.

For private tours, please contact us and indicate your preferred tour and tour date and time. We'll get back to you shortly with availability. A credit card is required to hold your reservation – we may collect those details from you directly over the phone, or, we may send you a link to a private online listing so that you can book the tour yourself.

Please note that all tours booked online or through us directly are subject to our Terms & Conditions

 

What if I am a solo traveler? Do you require a minimum for tours?

We do require a minimum for most of our tours.

If you are a solo traveler and choose to pay the minimum, you will be getting a private, two-hour tour for less than what a typical private tour would cost. We definitely do not want to exclude solo travelers and thus have tried to make our minimum reasonable. If the price is too steep, perhaps see if another guest at your hotel would be interested in joining you, and split the cost! You could also contact us about scheduling a shorter custom tour.

 

Is it customary to tip the guide? 

Gratuity is not included in the price of the tour unless otherwise stated. If you enjoyed the tour, a tip for your guide is both customary and greatly appreciated. In the United States, it is customary to tip your guide 10-20% of the price of the tour.

 

I'm into art, but my parent/sibling/significant other/travel buddy isn't. Any suggestions?

Bring 'em along! We're all about helping people to connect with and get excited about art. While our tours are focused on art, they aren't only about art – they're also about us and our personal responses to it. Chances are, even if your companion is ambivalent about art, he or she will enjoy talking about it with you and maybe even discovering something new.

Our Quickie tour is a great introduction to Canyon Road and a small selection of its galleries, so it won't wear anyone out. And our Matter of Taste tour is a perfect opportunity to discuss what attracts us (or doesn't) to particular works of art. If that isn't enticing enough, perhaps a unique chocolate elixir might tempt your friend?

 

Are your tours intended for locals, too?

Absolutely. We might visit a gallery or exhibition you haven't seen before, or you might experience an old favorite in a new way. As a local herself put it, "I had a preconceived notion about galleries on Canyon Road and about tours in general. Elaine blew all of those up and then some! She took us to some amazing (unknown to me) spaces, asked us to engage with the art in a totally new way, and inspired me to reimagine this district I have known for 20+ years but clearly never really knew."

Locals love our tours, and we love having locals join us! 

 

Are your tours kid friendly?

We love working with children of all ages! Our standard tours, like Canyon Road Quickie and A Matter of Taste are designed for participants 10 years of age and older. If you have younger children, please consider booking our Kid-Friendly Canyon Road tour or a customized tour.

 

What should I wear?

Whatever you're most comfortable in! You'll be walking and standing for up to 2 hours, but none of our tours are exhausting or strenuous. Think "casual stroll" attire. That said, Santa Fe's weather can be unpredictable, so please check the weather report before your tour and dress accordingly. On hot days, for example, you might want to bring a bottle of water and a hat. On cold days, bundle up!

 

What is your cancellation policy?

Reservations cancelled up to 48 hours before the tour start time will be fully refunded. Reservations cancelled up to 24 hours before the tour starts will be refunded 50% of the booking price. No shows and cancellations made less than 24 hours before the tour starts will not receive a refund. 

 

Do you cancel tours due to rain or snow?

Because a large portion of our tours take place inside galleries and museums, we typically do not cancel tours due to light rain or snow – so please dress accordingly.

If, however, we expect extreme weather conditions that call for cancellation (yes, we do get quite a bit of snow, ice, and even hail in New Mexico!), we will notify you via email and give you the option to reschedule or receive a refund.